Technology Chef Issue/Enhancement Tracker
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As an adult leader, trying to do the best for the boys in my troop...getting them registered for an event on this system was the most frustrating thing ever! Not only did I spend hours of wasted time, I had 1 boy unable to sign up for anything because you system is way too complicated! When I click on an area it takes me completely out, asks me to choose the event again! why! don`t even tell me to watch the tutorial, because that doesn`t explain the problems I was having. I am not the only one in my district to experience this, I guess that I am the only one to express it on line! oooh I am so mad
Disposition
I checked into your account and found you are NOT signed up with a specific unit. There are several places that tell you the system WILL NOT WORK unless you are attached to a valid unit. You must edit your profile, click change unit, and select the proper state, council, district, and troop number and most of the problems I assume you are having will go away. As of today, meritbadge.info has enabled over 100,000 scouts to take over 150,000 classes in 52 states and territories. Through all of this, I only get one or two questions every week. If there are bugs in the system, I quickly fix them. With one exception (you) in 7 years, We have responded to emails or phone calls within hours and enabled the scouter to successfully register their scouts. Any system offering this much complexity will not be simple to use. I make no apologies for this. Rodrigo and I do try to provide training, instructions, and support as time permits. Thankfully, I have a list of scouters who are far more gracious who make this worthwhile. Your post gives me zero details to help you. It is a rant, that disrespects over 4000 man-hours of effort that we provide to the scouting community AT NO COST. As to the issues you are having... If you are willing to be civil and give me specific details about what you are doing and the results you are getting, I will take the time to make this work for you. Yours in Scouting Mike Jenkins
Created
12/20/2012 10:36:39 PM
Updated
1/27/2013 10:11:05 PM